Shipping policy

Exchange & Return

If your jewelry doesn’t fit or you would like to make an exchange, I’m happy to help!

Exchanges and returns are accepted within 30 days of receiving your order. To be eligible for a return, the item must be unworn, unused, and in its original condition.

Please contact me at info@shanalijewelry.com before sending your item back so I can provide you with the return instructions.

Please note that return shipping costs are the buyer’s responsibility, unless the item arrived damaged, defective, or incorrect.

Once your return is received and inspected, your refund will be processed within 1–2 business days. Original shipping charges, if any, are non-refundable.

Delivery

I always do my best to ship orders as quickly as possible. Most orders are dropped off at USPS by the next business day after your order is placed.

Please note that delivery times may occasionally be longer due to carrier delays, weather, customs, or other circumstances outside of my control.

If your package is delayed or appears to be missing, please contact me and I’ll do my best to help.

Customs and Import Taxes

Buyers are responsible for any customs duties, import taxes, or fees that may apply to international orders.

I’m not responsible for delays caused by customs.

Gift Wrapping and Packaging

If your order is a gift and you would like to include a gift message, please leave your message in the order notes at checkout or contact me after placing your order.